Manager
Support Line
Manager
Support Line

Support for Managers –
When Listening Matters Most

Synthflow handles initial call routing. Human manager support is available subject to practitioner availability, Monday–Friday, 11:00–16:00 UK time. If we cannot take your call, the routine callback target is within four staffed operating hours. Weekends and bank holidays do not count unless expressly designated as staffed periods. This is a target, not an emergency response guarantee.

Managers typically call about:
  • A team member who’s struggling, overwhelmed, or distressed
  • Difficult conversations (performance, boundaries, absence)
  • Conflict between staff or tension in the team
  • How to respond with empathy without saying the wrong thing
These are professional guidance calls with a qualified counsellor (not therapy) — focused on what to say, what to do next, and how to handle it well.
Learn How It Works
Illustration of a manager talking with a counsellor

Optional Staff Counselling

Qualified Counsellors
Guidance calls are delivered by qualified counsellors who understand workplace pressures.
Real Conversations
We help you handle tough talks with empathy and confidence.
On-Demand Guidance
Speak to a counsellor when you need quick, confidential guidance.

Support for everyday management challenges

Talk through sensitive conversations, boundaries and next steps within your agreed support allowance.

Optional Staff Counselling

Counselling is optional adult individual support, subject to eligibility, suitability, capacity and the agreed funding. Eligible adult dependants are included only where the package provides this. Session limits are set by the agreement; additional sessions require approval. Counselling is not included free with the manager call allowance.

Choose Your MSL Plan

Simple monthly plans – every manager gets two 20-minute professional guidance calls with a qualified counsellor each month.

Use your guidance calls for:
  • Difficult staff conversations (wellbeing, performance, boundaries)
  • Sickness absence and sensitive return-to-work discussions
  • Conflict, tension, and team dynamics
  • Supporting a team member who is distressed or struggling
Individual
£32
/month
2 guidance calls per manager per month (1 manager).
Subscribe
Pair
£55
/month
2 guidance calls per manager per month (2 managers).
Subscribe
Team
Most Popular
£75
/month
2 guidance calls per manager per month (3 managers).
Subscribe
Business
£115
/month
2 guidance calls per manager per month (6 managers total).
Subscribe

Need extra support? Extra calls £12 each, or save with rolling bundles that carry over month to month.

Refer a Manager – Get Rewards

🤝
Rewards for You
Refer a manager or business that signs up to MSL and once their first month is paid, you’ll receive a £10 Amazon Gift Voucher as a thank you.
📩
Benefits for Them
Every business you refer can access the same simple subscription plans and qualified counsellor support – helping them look after their managers and teams from day one.
📝
How to Refer
Simply share Manager Support Line with another manager or business. When they sign up, they just need to mention your name and company so we can apply your reward and send your £10 Amazon voucher.

Need Extra Support?

📞
Extra Calls
£12 per call – ideal when you or a manager need a little extra support in a busy month.
Buy 1 Extra Call
🪙
Call Bundles
3 calls for £33 or 5 calls for £53. Unused calls roll over each month while your subscription is active.
Buy 3-Call Bundle Buy 5-Call Bundle
💬
AI Coach Add-On
AI Coach is not currently available for new purchases. No AI entitlement is included in these plans.
👥
Hybrid Counselling Sessions
6 sessions £198 • 8 sessions £264 • 10 sessions £330.
Eligible adults only, where included in the agreed package. Prices and funding are confirmed before booking.

AI Coach availability

AI Coach is not currently available for new purchases. Existing AI subscribers should contact MSL to confirm their service and billing arrangements. This page does not cancel an existing subscription.

Contact MSL

Important Information

Manager Support Line is a listening and coaching service for managers. Manager guidance calls are not therapy. Optional counselling is a separate service. MSL does not provide diagnosis, treatment, or emergency support.

Managers should always follow their organisation’s safeguarding policy and internal crisis procedures when they are worried about an employee’s safety or wellbeing.

MSL is not an emergency service. In an urgent situation, contact your company’s safeguarding lead, HR team, or occupational health service – and use local emergency services (999/112), NHS 111, your GP, or a local crisis team as appropriate.